Une entité résolument tournée vers l’expérience client sur tous nos réseaux de lignes régulières en Île-de-France
FRANCILITE SERVICES CLIENTS, première entité créée depuis le rapprochement Lacroix & Savac, a pour enjeu de répondre aux objectifs d’une nouvelle mobilité pour les Franciliens.
FRANCILITE SERVICES CLIENTS se veut une structure agile, visible et innovante qui place le client au cœur des enjeux de la mobilité de demain
FRANCILITE SERVICES CLIENTS, c’est une logique de résultats qui s’articule autour de 4 engagements forts sur nos réseaux de lignes régulières :
Créer une fonction contrôle de lutte contre la fraude dynamique et efficace
Sécuriser nos réseaux en agissant contre les incivilités et la malveillance
humaniser nos réseaux pour développer la proximité avec nos clients
mettre l’humain au coeur de nos exigences comme levier de la qualité de service
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